My thanks to Sheryl in Rocky Bay who told me about this. Auckland City Council has on its Website a document entitled Auckland City Behavioural Competency Framework, which sets out, in twenty-two pages, how it can 'take a journey from being a good organisation to becoming a great organisation' so that it will 'achieve our vision for Auckland to become a sophisticated, growing and vibrant international city with a soul.' (Follow the links from careers on the homepage to progressive employment policies to the competency framework.)
That is the same organisation whose performance was described as 'in many respects only mediocre' by its CEO David Rankin in an induction seminar for the newly elected late last year.
One wonders how long the 'journey' will take.
So if you ever get a hard time from council staff you need only point out to offender the relevant page amongst the twenty-two. If things don't get better instantly send a complaint to David Rankin or John Banks or both.
Waiheke Island, New Zealand
Waiheke from the west (the end nearest Auckland)
About Me
- Nobilangelo
- My Christian name is pronounced 'noble-arn-jillo' (i.e., both o's are long, so the first two syllables rhyme with 'noble' not 'hobble'--yes, I know that's obvious, because there's only one 'b' between the 'o' and the 'i', but some people seem to see two b's, hence the English lesson). My surname is pronounced kerra-marliss. I was born, bred and educated in New Zealand, except for an international systems-engineer's course in San Antonio, Texas. I am born-again Christian, a thinker with a very practical turn of mind, a scientist with a particular interest in planet-friendly energy and neuroscience, an engineer (mechanical, industrial and IT systems), an inventor, a Member of the American Association for the Advancement of Science, a writer and poet, a naturist, a designer in different fields, an arranger and composer of symphonic music, a multi-award-winning IT journalist, a photographer, and a practitioner at various times in other hands-on fields including building, metalwork, woodwork, stained-glass and landscaping.