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Tuesday, 24 June 2008


My thanks to Sheryl in Rocky Bay who told me about this. Auckland City Council has on its Website a document entitled Auckland City Behavioural Competency Framework, which sets out, in twenty-two pages, how it can 'take a journey from being a good organisation to becoming a great organisation' so that it will 'achieve our vision for Auckland to become a sophisticated, growing and vibrant international city with a soul.' (Follow the links from careers on the homepage to progressive employment policies to the competency framework.)

That is the same organisation whose performance was described as 'in many respects only mediocre' by its CEO David Rankin in an induction seminar for the newly elected late last year.

One wonders how long the 'journey' will take.

So if you ever get a hard time from council staff you need only point out to offender the relevant page amongst the twenty-two. If things don't get better instantly send a complaint to David Rankin or John Banks or both.